Frequently asked questions

Even if the platform allows you to write in another language, we advise you not to proceed since your submitted entry will be rejected and not published.

 

As far as it concerns the context of the presented categories:

LAND

IRRIGATION

FERTILIZERS/INTECTICIDES

SEEDS/SEEDLINGS

FRUITS

VEGETABLES

GRAINS (not active at the moment)

PACKED FRUITS

PACKED VEGETABLES

FOOD INGREDIENTS

FRUITS/VEGETABLES CONCENTRATES

FRUITS/VEGETABLES NFC & PUREES

TAILOR MADE SOLUTIONS

BY PRODUCTS

OILS (not active at the moment)

MILKS (not active at the moment)

SPIRITS (not active at the moment)

NATURAL COLOURS & FLAVORS

BOTTLED JUICES & BEVERAGES

BOTTLED WATER

BOTTLED OILS (not active at the moment)

BOTTLED MILKS (not active at the moment)

BOTTLED SPIRITS (not active at the moment)

FINANCING

MARKETING

ASSURANCE

RESEARCH

TRANSPORTATION

TECHNOLOGY

STORAGE

PACKAGING

ACHINERY

CHEMICALS

FREE CAPACITY

REMARKETABLE

RECYCLING (not active at the moment)

ENERGY (not active at the moment)

You can publish your own goods in the Submit Ad page, inside your control panel. You have the ability to create either an immediate sell or an auction entry as well.

When an auction ends every participant is notified about the outcome.

If you are the winner, besides the notification, a member of KSY Natural Solution staff will contact you for further details in order to acquire the product you bid on.

It is within KSY Natural Solution’s policy, that no direct contact is available between the seller and the buyer in order to assure the smooth transaction of the purchase.

KSY Natural Solution’s platform is not an e-shop, that’s why after you declare interest for a product, either being sold or auctioned, by clicking the buy buttons, a direct contact with the administrator will help you complete your purchase.

Every uploaded image has two buttons available. The one on the right shows an X which deletes that image and the one on the left which shows a circle, is the one that if clicked determines the main photo and which is checked by default in the first image uploaded.

Due to private data policy we respect the anonymity of our members and thus no personal information is available to other users.

A user can equally be a buyer and a seller as well, that’s why you need two different places to store your interaction history. A place for every product you sell and one for every product you buy or participate in an auction to buy it.

All the prices mentioned in the product entries, refer to the entire quantity presented in the description field. If you wish to sell only 1 piece of the 10 you have available each time a user buys it, then you have to submit that entry 10 times so as to sell 1 piece each time and of course in that case enter a price per unit.

There is a specific timeline regarding the cancellation policy. Please check our terms & condition page for further information.

For troubling processes you can always refer to the guidance of the helpful captions above the fields in your control panel and if you wish further information you can always contact us via the contact form.

A standard fee of subscription is mandatory.

Payment method is made via Bank transfer to the bank account that will be provided to you.

If you wish to deactivate your account you can contact the administrator who will guide you through the deactivation process.

The username that you entered during registration cannot be changed and is only used for your log in process. Due to private data policy it will not be visible to anyone else other than you and the administrator. After the completion of the registration process, the system will automatically appoint you a random username, in a form of user35487, that will be visible to everyone.

If you wish to change your password you can log in and enter your control panel where you click the settings tab and set the desired new one at the change password field.

Please contact our support at win@test.ican-auction.com

If you forget your password and you are unable to log in, you can check the “forgot your password” link at the log in window so as to follow the instructions and reset it. If you forget your username, you can always log in using your confirmed e-mail address.

The disclosure requirements serve to meet the Anti-Money Laundering and Know-Your-Customer obligations. A key example of this are the Anti-Money Laundering Directives from the European Union (EU). We must therefore check the identity of your UBOs and directors, for your company to be able to trade with us.

Notifications concerning entries are only sent for the auction types and specifically the actual bidding process and the outcome of it. Nevertheless, for every submitted entry that you find interest in, you can always mark it as favorite and from that point forward access it easily.

You can visit “How it works” page, where there are thorough steps for the creation of an auction and for every other process as well.

Even if you are a buyer or a seller you are allowed to proceed to specific cancellations regarding an auction or a sell entry. For the cancellation policy and its potential penalties please check our terms & condition page.

When you submit a new entry, you have to be very careful with the fulfillment of the fields. The system doesn’t offer the capability to save your progress for a future completion. The moment you click the SAVE ENTRY button it will be sent to the administrator for approval, so make sure you reviewed everything before you click it.